What would happen if you increased your prices by 10%?
Could you afford to invest more time to provide an even better service?
Would some customers perceive your product or service as being better quality?
Would you reinvest some of your increased profits in training your staff?
Could you afford more senior or experienced staff?
Could you invest in other ways to improve the customer experience?
But, some customers might complain! Some might even leave! And that is why price increases are postponed, sometimes forever. And that is why so many businesses don’t invest more time and money in staff training and the customer experience.
So much better to instead develop a script to confidently deal with customer price complaints and stop setting prices for the small percentage of customers that complain.
Maybe you’re better off without these anyway.