"Excellence is doing a common thing in an uncommon way." - Einstein How do you deliver your services to create a WOW factor? What do you do that makes you memorable? What do you do that causes customers to talk about you?
"Intelligence is not the ability to store information, but to know where to find it." - Einstein It is important that all of your employees can find all of the information your business holds and benefit from everyone’s collective experience. Build systems to facilitate this and insulate your business from the impact of key employees leaving.
People tend to live up or down to your expectations. Give them the tools, systems and encouragement to go and do it.
During Strategic Planning Day's I often tell the story of the three bricklayers to reveal the success factors involved to get the best out of your team. These success factors are: - Attitude - Ability to see the bigger picture Here's how the story goes.... Once there were three bricklayers. Each one of them was asked what..