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"Excellence is doing a common thing in an uncommon way." - Einstein How do you deliver your services to create a WOW factor? What do you do that makes you memorable? What do you do that causes customers to talk about you?
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Can you explain how you obtain most of your new business from word of mouth referrals, but you haven’t invested anything in your referral system? Can you explain why your customers deal with you? Can you explain why your employees work for you?
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Review your systems annually for activities that can be eliminated, automated or outsourced. Do this with vigor and you will increase productivity and reduce costs and frustrations. Do this with the help of a quality external consultant with expertise with current technology and the upside will be significant.
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Each year the Unicorn team venture out together and we do something that takes us outside of our comfort zone. This year we went to Derby and mountain biked! Mads volunteered to be our wonderful tour guide and we began our day with a low key scenic ride around Lake Derby, with only 2 falls... that we know of!..
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Unicorn Business Solutions are based in Devonport Tasmania, with clients around Australia.
