I do what I say I will do (and then in reverse order) when I say I will do it.
This is a one “word” strategy that implemented effectively will not only set you apart from your competition but from every other business your customers deal with.
Everyone that works for you is capable of understanding and applying this simple concept.
How many businesses do you deal with that consistently do this? My guess is that you can list them using the fingers on only one hand.
Implement this, discuss it at every team meeting and measure results and you will stand out from the crowd.
Need some help to work out what this would look like in your business?